Return and Refund Policy
Effective Date: October 5, 2024
At Chikan Wale, we are committed to ensuring your satisfaction with your purchase. If you are not completely happy with your order, we offer a simple return and refund policy.
Return Policy
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Eligibility for Returns
- Items can be returned within 7 days of receiving your order.
- To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached.
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Non-Returnable Items
- Certain items are non-returnable, including:
- Sale items (unless specified)
- Custom or personalized orders
- Gift cards
- Certain items are non-returnable, including:
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Return Process
- To initiate a return, please contact our customer service team at [insert contact email]. Include your order number and the reason for the return.
- We will provide you with a return authorization and instructions for sending back your items.
Refund Policy
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Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
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Shipping Costs
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or an error on our part.
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Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order at [insert contact email]. We will assist you in resolving the issue and may offer a replacement or refund.
Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically for any updates.